Our aim is to provide and maintain the best possible service to our pupils, parents and guardians, teachers and the public. We take pride in providing a professional service and inspiring the highest level of trust. Staff will be professional at all times and and aim to provide:
Courtesy in all circumstances, in their spoken words, body language and demeanour.
Accuracy in what they do.
Accountability for the quality of service they deliver.
Integrity in all their dealings with all in the school community and outside.
Consideration for the needs of customers.
Promptness in all their actions, keeping people informed of progress.
We welcome communication by the following means:
Contact details can be found on our website: https://www.thedancebarn.co.uk/contact
We endeavour to ensure that all information is communicated clearly and in good time. Information will be communicated to pupils, parents and guardians via the following means:
Social media (Facebook, Twitter, Instagram)
Parents and guardians must ensure that the school has the correct contact information at all times.
The Dance Barn places great importance on developing a good relationship with parents and guardians and maintaining an open dialogue. Our complaints procedure is as follows:
Any grievance or complaint should be made to the Principal who will arrange for the matter to be discussed at the earliest convenience.
The Principal will investigate the matter and come back to the complainant at the earliest opportunity.
All correspondence, statements and records relating to the complaint will be kept confidential, unless a resolution is not reached and further action is required.
If the complaint relates to child protection or an allegation against a member of staff, please refer to the child protection and safeguarding policy.
Last reviewed and updated: 28th July 2019.