Customer Service

 

Our aim is to provide and maintain the best possible service to our pupils, parents and guardians, teachers and the public. We take pride in providing a professional service and inspiring the highest level of trust. Staff will be professional at all times and and aim to provide:

  • Courtesy in all circumstances, in their spoken words, body language and demeanour.

  • Accuracy in what they do.

  • Accountability for the quality of service they deliver.

  • Integrity in all their dealings with the public.

  • Consideration for the needs of customers.

  • Promptness in all their actions, keeping people informed of progress.

 

Communication

We welcome communication by the following means:

  • Email

  • Social media

  • Telephone

  • In writing

  • In person

Contact details can be found on our website: https://www.thedancebarn.co.uk/contact

 

We endeavour to ensure that all information is communicated clearly and in good time. Information will be communicated to pupils, parents and guardians via the following means:

  • Email

  • Telephone

  • Website

  • Newsletter

  • Social media (Facebook, Twitter, Instagram)

  • Notice boards

Parents and guardians must ensure that the school has the correct contact information at all times.

 

Complaints

The Dance Barn places great importance on developing good relationships with parents and guardians and maintaining an open dialogue. Our complaints procedure is as follows:

  • Any grievance or complaint should be made to the Principal who will arrange for the matter to be discussed at the earliest convenience.

  • The Principal will investigate the matter and come back to the complainant at the earliest opportunity.

  • All correspondences, statements and records relating to the complaint will be kept confidential, unless a resolution is not reached and further action is required.

  • If the complaint relates to child protection or an allegation against a member of staff, please refer to the child protection and safeguarding policy.

 

Last reviewed and updated: 28th May 2018.